按住重置按鈕5-10秒；等待提示告訴您設備已成功重置。某些攝影機不會給您提示；不過，請等待1-2分鐘，直到指示燈閃爍藍色。一般來說，重置大約需要1-2分鐘。

這僅適用於具有運動檢測功能的設備

• 登錄EZVIZ帳戶；
• 選擇您要啟用運動檢測的設備；
• 點擊屏幕右上角的齒輪圖標；
• 選擇「警報通知」選項；
• 啟用「警報通知」。

1. Login the EZVIZ account which you have registered.
2. Press the "+" sign to begin the process of adding your device.
3. From the device sticker located on the back/bottom of the camera scan the QR code or manually
   input the serial number of the device.
4. Follow the wizard to add your device to your EZVIZ account

Fluorite cameras are not clear at night, and there are usually several situations:

Situation 1: In the night vision screen, some places are very bright, while others are very dark (it may also be that they look very dark overall, but very bright). You can check it from the following points:

① Check whether there are leaves, walls and other blocking objects in front of the equipment lens;

② Check whether there are any reflectors around the equipment.

Solution: Try to adjust the camera installation angle to see if the night vision screen can be improved; if the angle cannot be adjusted, the camera's backlight compensation parameter can be set to the center or darker position in the picture, so as to improve the darker position. Brightness, but it will also cause the already bright location to be exposed.

1. Please check the status of the indicator light first:

- If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.

- If the indicator light is flashing red slowly, you can try the following two methods:

1) Please reboot your router as it may be experiencing connectivity and range issues.

2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.

2. If the camera is still offline, you can try to reconfigure it by following the steps below:

- Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.

- Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.

- Reset the device by pressing the reset button for a few seconds.

- Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.

- Check that your WIFI and password are correct. Then tap Next to connect to device AP.

- Please wait for the device to be configured and your device should be back online

1) Every EZVIZ device comes with a factory programmed verification code or users have to set their
own passwords. For privacy protection, unauthorized users cannot access videos, playback and
images without a verification code.

2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer
Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS
protocol to provide encryption and secure identification of the server.

3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements
email/phone number verification by sending verification codes to allow users complete critical
account activities, like creating an account, retrieving lost password etc.

Here are usually three ways for you to download the recordings:

1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:

1) Download and install the EZVIZ PC studio on a Windows PC

2) Put the camera and PC under the same LAN

3) Configure the Advanced settings by following the instructions here

4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it

要連接到不同的Wi-Fi網絡，請按下重置按鈕5秒鐘以重置攝像頭，並開始重新連接設備到Wi-Fi的過程。確保您的EZVIZ設備處於準備模式或Wi-Fi配置模式，然後使用EZVIZ手機應用程式進行設備的Wi-Fi配置。在EZVIZ手機應用程式的主頁上，點擊設備的名稱/序列號，然後點擊「Wi-Fi」，按照提示完成設置。

當密碼更改時，您必須使用EZVIZ手機應用程式重新配置Wi-Fi密碼。以下是步驟：

• 首先重置設備；
• 將您的手機連接到Wi-Fi網絡；
• 選擇顯示為「離線」的攝像頭；
• 進入攝像頭設置頁面；
• 點擊Wi-Fi配置選項卡；
• 輸入新密碼，然後按照提示完成設置；

1) Every EZVIZ device comes with a factory programmed verification code or users have to set their
own passwords. For privacy protection, unauthorized users cannot access videos, playback and
images without a verification code.

2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer
Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS
protocol to provide encryption and secure identification of the server.

3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements
email/phone number verification by sending verification codes to allow users complete critical
account activities, like creating an account, retrieving lost password etc.

Here are usually three ways for you to download the recordings:

1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:

1) Download and install the EZVIZ PC studio on a Windows PC

2) Put the camera and PC under the same LAN

3) Configure the Advanced settings by following the instructions here

4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it

要連接到不同的Wi-Fi網絡，請按下重置按鈕5秒鐘以重置攝像頭，並開始重新連接設備到Wi-Fi的過程。確保您的EZVIZ設備處於準備模式或Wi-Fi配置模式，然後使用EZVIZ手機應用程式進行設備的Wi-Fi配置。在EZVIZ手機應用程式的主頁上，點擊設備的名稱/序列號，然後點擊「Wi-Fi」，按照提示完成設置。

當密碼更改時，您必須使用EZVIZ手機應用程式重新配置Wi-Fi密碼。以下是步驟：

• 首先重置設備；
• 將您的手機連接到Wi-Fi網絡；
• 選擇顯示為「離線」的攝像頭；
• 進入攝像頭設置頁面；
• 點擊Wi-Fi配置選項卡；
• 輸入新密碼，然後按照提示完成設置；

1. Please check the status of the indicator light first:

- If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.

- If the indicator light is flashing red slowly, you can try the following two methods:

1) Please reboot your router as it may be experiencing connectivity and range issues.

2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.

2. If the camera is still offline, you can try to reconfigure it by following the steps below:

- Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.

- Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.

- Reset the device by pressing the reset button for a few seconds.

- Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.

- Check that your WIFI and password are correct. Then tap Next to connect to device AP.

- Please wait for the device to be configured and your device should be back online

1) Every EZVIZ device comes with a factory programmed verification code or users have to set their
own passwords. For privacy protection, unauthorized users cannot access videos, playback and
images without a verification code.

2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer
Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS
protocol to provide encryption and secure identification of the server.

3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements
email/phone number verification by sending verification codes to allow users complete critical
account activities, like creating an account, retrieving lost password etc.

Here are usually three ways for you to download the recordings:

1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:

1) Download and install the EZVIZ PC studio on a Windows PC

2) Put the camera and PC under the same LAN

3) Configure the Advanced settings by following the instructions here

4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it

Yes, all products sold in the EZHomie store come with a 1-year warranty. However, customers must successfully register for the product warranty and become a member within 14 days. For warranty details, please read the terms and conditions carefully.

In order to ensure that the product can be delivered as scheduled, no content can be changed once the order is confirmed. If you have any inquiries or need assistance, please contact the Customer Service Department.

You can contact us by email (contactus@ezhomie.com). We will answer your questions as soon as possible during office hours. Office hours are Monday to Friday from 9 a.m. to 6 p.m.