• All items sold are not returnable or refundable. 
• We accept an exchange only if the product that customer ordered are faulty, defective, or damaged (through no fault of customer's), or the product is not what customer ordered, or the quantity delivered is incorrect, exchange request may be made within 7 days after the delivery date. Request for return or exchange within (7) days, #provided that: 
  • The Product(s) must not be opened or used; 
  • All parts, accessories, user manual, free gifts, redeemed items are intact and returned together with the product(s);  
  • The packaging of the product (s) must be in the same condition as when it was delivered to customer; 
  • The original invoice and the credit card used to purchase the product(s) must be presented; 
  • All products are only allowed to be exchanged or returned once per each order; 
  • Requests for exchange should be sent to our customer service department (contactus@ez-homie.com) via email (including transaction number, the reason for return or exchange, and product photo/video details) within 7 days. 
• # Otherwise we will have the right to refuse the exchange application if the customer fails to complete and return the required documents or items. 
  

Return address:

**Please note that we only accept exchanges by SF Express and mail to our designated address. The cost of postage is borne by customer. 

There is a problem with product quality:

Requests for exchange should be sent to our customer service department (contactus@ez-homie.com) via email (including transaction number, the reason for return or exchange, and product photo/video details) within 7 days. 

Replacement process:

We will check and verify the returned items before processing an exchange. If we find that the items do not meet the above exchange criteria, no exchanges will be made. When exchanging goods, the postage costs and handling fees (if applicable) for the returned goods will be borne by the customer. We apologize for any inconvenience caused. For all matters related to the exchange process, we reserve the final decision rights. 

Otherwise, under normal circumstances, we do not accept any requests for exchanges or order cancellations.